How does Minerva Omega Group provide after-sales support for machines that are no longer under warranty?

After-sales support is also available for Minerva Omega Group machines that are no longer under warranty, in case of malfunctions or when technical assistance is required. This service covers all equipment and helps identify any issues and determine the necessary action to restore proper operation.

To request assistance, you can report a technical issue by filling out the dedicated form in the Reserved Area of our website, providing details of the machine and the fault encountered.

After-sales support may involve checking the machine and determining the cause of a malfunction, as well as identifying and supplying spare parts compatible with the specific model. Access to the correct components is particularly important for machines used every day in professional kitchens, food processing laboratories, butcher's shops and other businesses, where minimising downtime helps maintain operational continuity.

For equipment that is no longer under warranty, the terms and arrangements for technical assistance are assessed on a case-by-case basis, taking into account the model concerned and its specific requirements.